Delivery Information

Please do not hesitate to contact us for any special shipping requirements!


Delivery Time 

Sweet Mommy ships worldwide by express couriers to deliver your order very quickly - the delivery time is 1 to 3 working days in Italy, 2 to 5 working days in most of European countries. You can find more details here below.

For all express courier shipments, the shipment is traceable on the site of the courier. The Courier attempts to deliver once or twice. If the delivery cannot be made because nobody was found at the Customer’s shipping address, the package is kept in inventory at the closest courier's branch. In order to avoid delays,  Buyers are recommended to always fill, during the ordering process, their telephone number so that they can be contacted by SMI or the courier, in case of need, to expedite the delivery. We also recommend Customers to inform us in case the package is delivered after the regular delivery time.

The delivery time for shipments by Posta Raccomandata may be longer. Shipments by Posta Raccomandata are not traceable outside of Italy. 


Shipping Cost

For all orders of at least 250 EUR, shipping is free to all EU countries with the exception of Malta, Cyprus and the islands of Greece.

Shipping to Italy is free for all orders of at least 99 EUR.

 For orders where a shipping fee is charged, shipping costs may vary depending on the weight or the size of the parcel. Available shipping options, and the corresponding shipping costs for Your order, will be shown at check-out, before payment and order confirmation.

  

Shipping options: Italy

The standard shipment to Italy is by express courier (GLS, SDA or equivalent) in all Italian regions. Standard shipping cost is EUR 4.90. 

The shipment is traceable and the Buyer receives an email with the tracking number that can be used to check the status of the shipment. 

Cash on delivery (contrassegno) is available in Italy and it has an additional cost.

The delivery time normally is 1 working day after shipment in North and Center Italy, and up to 3 working days after shipment for Sicily, Calabria and Sardinia. Working days are Monday to Friday. 

  

Shipping options: European Countries 

The express courier option is available for most Europe countries (except Italy) and it’s the fastest option. The shipment is by DHL, GLS or equivalent courier. Shipping costs may depend on the size and weight of the package and are shown at check-out, before payment and order confirmation.

  

The shipment is traceable and the Buyer receives a tracking number to check the status of the shipment.

 

Delivery time is 2 to 5 working days depending on the country.

Sweet Mommy may assign the shipment to an equivalent courier at the same service level.  

  

Shipping options: Other Countries 

Sweet Mommy ships to more than 200 countries in the world.

For those countries that are not included in the previous table, the following main shipping options are available:

- Express Courier (TNT or DHL): this is the fastest delivery available and it only takes few working days. The shipment is traceable and the Buyer receives a tracking number to check the status of the shipment. 

Sweet Mommy may assign the shipment to an equivalent courier at the same service level. 

- Posta Raccomandata Internazionale (international "Registered" Mail by Italy Post). This option is the cheapest one, but it is generally slower. The shipment is not traceable after it exits the Italian territory. 

- for othe shipping options please contact us. 

 

 Shipping options: Far East 

For those Countries, please contact us and we will forward your inquiry to one of our foreign branches to deliver your order as quickly as possible. 

 

 DELIVERY TERMS

For all shipments worldwide, Sweet Mommy has no control over delivery time, that is under the responsibility of the Courier.  

The delivery will be made at the ground floor, unless otherwise specified by Sweet Mommy.

Shipments to countries outside European Union are on duty unpaid basis. Such shipments may be subject to the payment of customs duties and/or VAT. Those duties are not included in the order invoice as they cannot be calculated at the order confirmation, and they have to be paid by the Customer separately. The Courier takes care of customs clearance.

   

ORDER PACKAGING AND CONSIGNMENT TO THE COURIER  

For items that are immediately available from stock, Sweet Mommy is able to ship the package within one working day from the receipt of the payment (for payment with Credit cards or with Paypal), from the order confirmation (for Cash On Delivery), from the receipt of the proof of payment (for other payment modes).

  

PACKAGE CHECK ON RECEIPT

 When the package is received, it is the Customer’s responsibility to check the following:

 • that the number of packages received is the same as written on the Packing List;

 • that the packaging is intact, not damaged, neither wet nor altered in any way, including the adhesive tape used to seal the package.

In the event of damages to the package and/or the goods, or the lack of some of the boxes, or any difference with the Packing List, the Customer is required to claim that immediately by writing a reserve note on the courier’s copy of the proof of delivery.

Either in the case of the above mentioned issues, or of other issues with the physical integrity, the correspondence or the completeness of the received products, the Customer is required to inform Sweet Mommy’s Customer Service by email at info@sweetmommy.eu within 3 days from delivery.